My36 – Responsible Gaming for a Balanced Experience
At my36, entertainment should bring enjoyment, not stress. This page outlines the responsible gaming guides and self-control tools we have made available to help you play safely, responsibly, and with confidence.
My36's Commitment to Healthy Gaming
My36 believes every user deserves to enjoy online entertainment in a safe and controlled environment. We are more than just a gaming platform — we are a partner who genuinely cares about your well-being beyond the screen.
Our commitment to responsible gaming is built on several core principles that guide every aspect of how we operate the platform:
- Entertainment is the goal — not a source of income or a way to solve financial problems.
- Every user has the right to set their own limits, and we fully support that decision.
- We will not contact users who have chosen to take a break or self-exclude for any promotional purposes.
- Responsible gaming information is always readily accessible to all my36 users.
We encourage all users to understand that losses are part of any game of chance. Never borrow money or use funds meant for daily necessities for betting purposes.
Recognise the Warning Signs
- Feeling restless or uneasy when not playing
- Playing longer than you planned
- Needing to bet more to get the same level of excitement
- Trying to "chase" losses with bigger bets
- Neglecting family responsibilities or work
- Hiding gaming habits from loved ones
- Using money set aside for daily needs for betting
- Feeling guilty or distressed after playing
- Unable to stop even when you want to
- Borrowing money to keep playing
- Using gaming as the main way to cope with stress or sadness
- Spending more than you can afford
If you recognise any of these signs in yourself or someone you care about, the first step is to acknowledge it and seek help.
Self-Control Tools Available to You
My36 provides several self-control tools that you can use at any time through your account settings or by contacting our support team. These tools are designed to give you full control over your gaming experience.
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your my36 account. Once a limit is in place, it takes effect immediately and cannot be increased within the specified period. This helps you budget your gaming more responsibly and avoid overspending in MYR (RM).
Cooling-Off Period
If you need a break from gaming, you can request a cooling-off period for your account. During this time, your account will be temporarily restricted from all betting activity. Cooling-off periods are available in 24-hour, 7-day, or 30-day durations, depending on your needs.
Self-Exclusion
For those who need a more decisive step, self-exclusion allows you to request that your my36 account be suspended for an extended period. During self-exclusion, you will not be able to access the platform, and we will not send you any promotional communications. To apply for self-exclusion, please contact us at [email protected].
Session Time Limits
Set time reminders to keep track of how long you have been playing. Regular breaks are essential for maintaining a healthy perspective and ensuring gaming does not interfere with your daily routine.
Minor Protection – A Shared Responsibility
My36 takes the protection of children and teenagers very seriously. Our platform is strictly for users aged 18 and above. We have multiple layers of protection in place to prevent minors from accessing our services.
Protective measures we have in place:
- Age verification is mandatory when registering an account.
- Any account suspected to belong to a minor will be investigated and suspended immediately.
- My36 does not advertise its services to minors or through platforms targeting that audience.
We also encourage parents and guardians to use parental control software on shared devices to ensure children cannot access online gaming sites.
Life Balance & Getting Help When You Need It
Healthy gaming means it is just one small part of a balanced life — not the focus or top priority. my36 encourages all users to maintain a healthy balance between online entertainment and other activities such as family time, work, sports, and hobbies.
Tips for keeping your gaming habits healthy:
- Set time and spending limits before starting a session, and stick to them.
- Avoid playing when you are feeling stressed, down, or under the influence of alcohol.
- Think of money spent on gaming as an entertainment expense, not an investment.
- Take regular breaks and avoid playing for hours on end.
- Make sure gaming does not cut into your sleep, meals, or social relationships.
If you or someone you know feels that gaming is starting to affect daily life, do not hesitate to seek professional help. Counselling organisations and support services are available in Malaysia. Talking to someone you trust is an important first step.
For any questions or assistance related to responsible gaming on the my36 platform, reach us at [email protected]. Our team is here to listen and help, with no judgement whatsoever.
Have a Question or Need Further Guidance?
Our FAQ section has more information on account controls, or you can reach out to the my36 support team who are always ready to assist.