My36 Privacy Policy – Protecting Your Personal Information
This Privacy Policy explains how my36 collects, stores, uses, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling your data in a transparent and responsible manner.
This Policy takes effect from the date you register your account and is subject to updates from time to time.
1. Information We Collect
When you register and use the my36 platform, we collect various types of information to ensure our services run reliably and securely for all users.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and any profile information you voluntarily provide. This information is used to verify your identity and manage your account.
Device & Browser Information
We automatically record technical information about the device you use to access my36, including device type, operating system, browser type, IP address, time zone, and screen resolution. This information helps us optimise the user experience and detect suspicious activity.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the necessary payment details such as account holder name and transaction information. We do not directly store credit card numbers or full bank account details — payment processing is handled through approved, secure payment providers.
Platform Usage Data
We track activity records within the platform, including betting history, game preferences, access times, and interactions with platform features. This data is used solely for internal purposes such as service improvement and fraud detection.
2. How We Use Your Information
My36 uses the information collected solely for the following purposes. We do not use your data for any other purpose without your prior consent.
- Account Management: To securely create, verify, and manage your user account.
- Transaction Processing: To accurately and securely process deposits, withdrawals, and other financial transactions in RM.
- Platform Security: To detect and prevent fraud, account misuse, and suspicious activity that could compromise the security of other users.
- Service Improvement: To analyse usage patterns and improve the quality, speed, and usability of the my36 platform.
- Service Communications: To send important notifications regarding your account, policy changes, or transaction details via email or the app.
- Legal Compliance: To comply with applicable legal requirements, regulations, or directives from relevant authorities when required.
My36 will not sell, rent, or disclose your personal information to third-party advertisers for marketing purposes without your explicit consent.
3. Cookies & Usage Tracking
The my36 platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform runs smoothly.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled, as the platform will not function properly without them.
- Analytics Cookies: Helps us understand how users interact with the platform — which pages are visited most often, time spent, and user navigation paths. This information is collected in aggregate form and cannot be used to identify individuals.
- Preference Cookies: Saves your personal settings such as display language and interface preferences, so you don't have to reconfigure them each time you access the platform.
You can control or block cookies through your browser settings. However, blocking essential cookies may affect platform functionality and your ability to log in to your my36 account.
4. Data Storage, Security & Third-Party Sharing
Security & Storage
All personal information and financial data held by my36 is protected using industry-standard SSL (Secure Socket Layer) encryption during data transmission, and stored on servers secured with strict access controls. We implement reasonable technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of data.
Active account data is retained for as long as your account remains open. Following account closure, certain data may be kept for a period required by law or financial audit obligations before being securely deleted.
Third-Party Sharing
My36 may share user information only in the following limited circumstances:
- Payment Providers: Required transaction information is shared with approved payment processors to enable deposits and withdrawals in RM to be processed securely.
- Technical Service Providers: Service providers who assist us in operating the platform (such as cloud or analytics services) may have limited access to certain data, and are bound by strict confidentiality agreements.
- Legal Requirements: my36 may disclose user information when required by law, court order, or direction from a lawful authority.
In all other circumstances, your information remains confidential and will not be shared without your consent.
5. User Rights, Policy Changes, and How to Contact Us
Your Personal Data Rights
As a my36 user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Correction: If any of your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
- Right to Deletion: You may request the deletion of your personal data. However, certain data may need to be retained for a specified period to fulfil legal requirements or related investigations before it can be permanently deleted.
- Right to Withdraw Consent: You may withdraw consent for any data processing that relies on your consent, except for processing necessary for the platform's core functions.
To exercise any of the above rights, please contact us at [email protected] or visit the FAQ for more information.
Privacy Policy Updates
My36 reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or platform practices. Any significant changes will be communicated via account notifications or registered email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
For any questions or concerns about your data privacy on the my36 platform, please contact us at: [email protected]. We are committed to responding to privacy enquiries within a reasonable working timeframe.
Questions About Your Data or Platform Usage?
Check our FAQ section for quick answers, or register an account to start using my36 with confidence.